Terms and Conditions
Wimbledon Movers Terms and Conditions
These Terms and Conditions set out the basis on which Wimbledon Movers provides removal, transport, packing, storage and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the person, firm or company who requests and uses our services.
Company, we, us or our means Wimbledon Movers.
Services means any removal, transport, packing, unpacking, storage, loading, unloading, or related services supplied by the Company.
Goods means the items of property which are the subject of the Services.
Contract means the agreement between the Client and the Company, comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
2.1 We provide household and commercial removals, packing and unpacking services, storage arrangements, and related services as agreed with you in advance.
2.2 Our quotation and any confirmed booking are based on the information you supply about the volume and nature of the Goods, access at collection and delivery addresses, parking availability, distance, and any special requirements.
2.3 We reserve the right to refuse carriage or handling of any Goods that we consider unsafe, illegal, hazardous, or unsuitable for transport or storage.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the property, inventory, addresses, access conditions, dates, and any additional services required.
3.2 Quotations are usually provided as estimates based on the information given. If upon arrival the actual work is substantially greater or conditions differ from those described, we may adjust the charges accordingly.
3.3 A booking is not confirmed until we have received your explicit acceptance of the quotation and any required deposit or prepayment, and we have issued a confirmation of booking. Verbal quotations or availability discussions do not constitute a confirmed booking.
3.4 You are responsible for checking that the booking confirmation correctly states the addresses, dates, times, contact details, and requested services. Any discrepancies must be notified to us promptly.
3.5 We may decline any booking at our sole discretion.
4. Client Responsibilities
4.1 You must ensure that you have full authority to move or store the Goods and that no other person has rights or claims over them.
4.2 You must arrange suitable parking and any necessary permits or authorisations at collection and delivery addresses. Any parking charges, fines or penalties that result directly from your failure to arrange suitable parking may be added to your invoice.
4.3 You must ensure that access to the property is safe, clear and suitable for the Services, including adequate access for vehicles and safe access to all floors and rooms.
4.4 Unless otherwise agreed, you are responsible for packing your Goods in suitable containers and for securing or disconnecting appliances. We are not liable for damage resulting from poor or inadequate packing by you.
4.5 You must not include among the Goods any prohibited or dangerous items, including but not limited to explosives, flammable substances, compressed gases, corrosives, illegal items, perishable foods, live animals or plants, or any item which may cause harm to persons, property or the environment.
4.6 You must be present or represented at collection and delivery to provide access, instructions, and to check that the Services have been completed. If you or your representative are not present, we will deliver or store the Goods as instructed and the Services will be deemed completed.
5. Quotations and Pricing
5.1 Unless otherwise stated, quotations are exclusive of parking fees, tolls, congestion or clean air charges, ferry charges, customs duties, and any third party fees which will be added to the final invoice where applicable.
5.2 Quotations may be based on either a fixed price or an hourly rate, as specified in the quotation. Where an hourly rate applies, the total charge will be based on the actual time taken, including reasonable loading, travel and unloading times.
5.3 We reserve the right to revise quotations where:
a changes are made to the collection or delivery addresses
b access conditions differ from those stated
c the volume or nature of the Goods differs from the information provided
d the work involves additional stairs, long carrying distances, or restrictions not previously disclosed
e delays occur for reasons beyond our control.
5.4 Any such revisions will be discussed with you at the earliest opportunity.
6. Payments
6.1 Payment terms will be stated on your quotation and or booking confirmation. Unless otherwise agreed in writing, payment in full is due no later than the day of the move and may be required in advance.
6.2 We accept payment by methods notified to you in advance of the booking. We do not accept payment in cash by post.
6.3 If payment is not received when due, we reserve the right to:
a suspend or withhold Services
b retain Goods until all outstanding sums are paid in full
c charge interest on overdue amounts at the statutory rate permitted under UK law.
6.4 Where storage is provided or arranged, all storage charges must be kept up to date. We may exercise a lien over stored Goods and, in accordance with applicable law, may dispose of Goods to recover unpaid charges after giving reasonable notice.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking by giving us notice in writing or by another method expressly agreed with us.
7.2 We may apply the following charges when you cancel or postpone:
a More than 10 working days before the agreed date: no cancellation fee.
b Between 5 and 10 working days before the agreed date: up to 30 percent of the quoted price.
c Fewer than 5 working days before the agreed date: up to 50 percent of the quoted price.
d On the scheduled moving day or where we arrive and cannot carry out the work due to reasons within your control: up to 100 percent of the quoted price.
7.3 Any non-refundable third party charges that we have incurred on your behalf will be payable in full upon cancellation.
7.4 We may cancel the Contract or suspend performance if:
a you fail to pay any sums when due
b you are in material breach of these Terms and Conditions
c we reasonably believe that carrying out the Services would be unsafe, unlawful or put our staff, vehicles, or property at risk.
8. Delays and Events Beyond Our Control
8.1 While we will use reasonable efforts to meet agreed dates and times, these are approximate and not guaranteed. We are not liable for delays caused by matters beyond our reasonable control, including but not limited to traffic, road closures, extreme weather, industrial action, accidents, or delays caused by other parties such as building managers, landlords or previous occupants.
8.2 If an event beyond our control prevents or delays performance, we will notify you as soon as reasonably practicable and will take reasonable steps to minimise the impact. Our obligations will be suspended for the duration of the event.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods is subject to the limitations in this clause and is conditional on your compliance with these Terms and Conditions.
9.2 We are not liable for:
a loss or damage arising from your failure to pack Goods adequately where packing is carried out by you
b damage to furniture or items that were already fragile, defective, or vulnerable to damage due to their condition or design
c mechanical or electrical derangement of appliances or equipment unless there is clear evidence of external physical damage caused by us
d loss or damage where Goods have not been prepared for transport in accordance with reasonable instructions or common practice.
9.3 We will not be liable for loss of profits, business interruption, loss of data, loss of opportunity, or any indirect or consequential loss.
9.4 Our total liability for loss or damage to Goods, whether arising from breach of contract, negligence or otherwise, shall not exceed a fair market value of the damaged Goods, subject to an overall cap which may be stated in your quotation or booking confirmation. You should arrange separate insurance for high-value items if necessary.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully excluded under UK law.
10. Claims and Time Limits
10.1 You must inspect the Goods as soon as reasonably possible after completion of the Services.
10.2 Any visible loss or damage must be noted at the time of delivery where practicable and notified to us in writing as soon as possible, and in any event no later than seven days after completion of the Services.
10.3 For non-delivery or loss of Goods, you must notify us in writing as soon as you become aware and no later than fourteen days after the date on which the Services were completed or should reasonably have been completed.
10.4 We may require reasonable evidence of the loss or damage, including photographs, purchase receipts or other documentation. You must cooperate with any investigation we conduct.
10.5 Failure to comply with these time limits may affect our ability to investigate the claim and may reduce or extinguish any liability we may have.
11. Excluded Items and Special Risks
11.1 We do not accept responsibility for the loss of or damage to items of special value unless we have agreed in writing to handle them, and you have provided a description and valuation. Such items include but are not limited to jewellery, precious metals, currency, securities, important documents, collections, antiques, or fine art.
11.2 If you include such items without our prior agreement, you do so at your own risk and they will be excluded from any liability on our part.
12. Waste and Environmental Regulations
12.1 We comply with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier and will only remove waste items where this has been agreed in advance and is compliant with relevant law.
12.2 You must not ask us to dispose of hazardous, clinical, or controlled waste. Such items require specialist handling and disposal arrangements outside the scope of our standard Services.
12.3 Where we agree to remove unwanted items, we will do so in a lawful manner, making use of appropriate disposal or recycling facilities as available and reasonable.
12.4 Any costs, penalties or charges incurred as a result of your failure to disclose the nature of items presented for disposal, or your breach of applicable waste regulations, may be charged to you.
13. Storage
13.1 Where storage is provided or arranged, the specific storage conditions, charges and access arrangements will be set out in separate documentation or in your booking confirmation.
13.2 Storage charges are payable in advance and may be billed monthly or at another agreed interval.
13.3 You are responsible for ensuring that no prohibited or dangerous items are placed into storage. We reserve the right to inspect stored Goods where legally permitted and where necessary for safety or regulatory compliance.
14. Data Protection and Privacy
14.1 We collect and process personal data in order to provide the Services, manage bookings, process payments, and comply with legal obligations.
14.2 We will handle your personal information in accordance with applicable UK data protection laws. Information will be kept secure and only retained for as long as necessary for the purposes for which it was collected or as required by law.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue.
15.2 We will investigate complaints in a fair and timely manner and will communicate our findings and any proposed resolution to you.
15.3 If a dispute cannot be resolved directly between us, either party may seek to use mediation or other alternative dispute resolution methods where appropriate, without prejudice to the right to commence legal proceedings.
16. Amendments to Terms and Conditions
16.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force on the date you confirm the booking, unless a change is required by law or regulation.
16.2 Any changes will not affect existing Contracts already concluded, unless the change is required by law or we agree otherwise with you.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any Contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim or matter arising out of or in connection with these Terms and Conditions, the Contract, or the Services, whether of a contractual or non-contractual nature.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall preclude any further exercise of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the level of service.
18.4 These Terms and Conditions, together with the booking confirmation and any written variations expressly agreed between us, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or arrangements.
