Privacy Policy
Wimbledon Movers Privacy Policy
This Privacy Policy explains how Wimbledon Movers collects, uses, stores and protects personal data when providing moving and related services. It applies to all existing and prospective Wimbledon Movers customers in our service area, as well as individuals who contact us with enquiries or interact with us in the course of our business.
Wimbledon Movers is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all other applicable data protection laws.
Data Controller
For the purposes of data protection law, Wimbledon Movers is the controller of the personal data that we collect and process about you in connection with our services. This means that we decide how and why your personal data is processed.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Contact details, such as your name, address, moving to and from addresses, and other relevant location details. Identification and communication details, such as your email address, communication preferences and any information you choose to provide when contacting us.
Service information, such as details about the size of your property, the nature and quantity of items to be moved, access information for properties, special handling requirements, requested dates and times, and details of any packing, storage or additional services.
Billing and payment information, such as invoice details, partial payment information processed via secure payment processors, and records of payments and refunds. Wimbledon Movers does not store full card numbers or full payment instrument details where payments are processed by third party providers.
Operational and usage information, such as records of your bookings, job notes created by our staff, correspondence related to your move, feedback, and complaints or queries you raise with us.
Technical data, which may include basic information from your use of our online contact forms or website, such as the date and time of your enquiry, device information and basic diagnostic information to maintain and improve our services. We do not intentionally collect more data than is necessary for the specified purposes described in this Privacy Policy.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, online forms or other communication methods to request a quote, make a booking, ask a question, or provide feedback. We also collect data when you interact with our staff during surveys, packing, removal, delivery and related services.
We may receive personal data about you from third parties where this is necessary to perform our services. Examples include details provided by landlords or estate agents to arrange access, or referrals from partners who have obtained your consent to share your details.
Purposes and Lawful Basis for Processing
We process your personal data only when there is a lawful basis to do so under data protection law. The main purposes and legal bases are:
To provide quotes and perform our contract with you. We use your contact, service and property information to assess your requirements, prepare and send quotations, schedule moves, deliver moving, packing and storage services, and manage any follow up activities. The lawful basis is that processing is necessary to take steps at your request prior to entering into a contract and to perform the contract for moving and related services.
To communicate with you. We use your contact details to respond to your enquiries, confirm bookings, update you on the status of your move, and deal with any changes or issues. The lawful basis is performance of a contract and our legitimate interest in managing our customer relationships.
For billing, payments and accounts. We process necessary billing and transactional data to issue invoices, take payments where applicable, handle refunds and maintain our accounting records. The lawful bases are performance of a contract and our legal obligations in relation to financial and tax records.
To improve and manage our services. We may use limited operational and technical information to help us plan resources, maintain service quality, train staff and improve efficiency. The lawful basis is our legitimate interest in operating and developing our business in a proportionate way that does not override your rights.
For legal and regulatory purposes. We may process your data to comply with legal obligations, respond to lawful requests from authorities, protect our rights, or establish, exercise or defend legal claims. The lawful bases are compliance with legal obligations and our legitimate interest in protecting our business.
With your consent. In circumstances where we rely on consent, such as if we wish to send you optional marketing communications not covered by legitimate interests, you will be given clear information and a genuine choice, and you may withdraw your consent at any time.
Data Retention
We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.
In general, contact, booking and service records are retained for a period that allows us to respond to queries, handle any complaints or claims, and maintain accurate business records. Financial and invoicing information may be retained for longer periods in line with applicable tax and accounting rules.
When personal data is no longer required for these purposes, we will securely delete it or anonymise it so that it can no longer be linked to you.
Sharing Your Personal Data
We do not sell your personal data. We may share your data with carefully selected third parties where this is necessary for the provision of our services, for compliance with the law, or for the legitimate operation of our business.
Typical categories of recipients include professional drivers, porters and other subcontracted personnel involved in carrying out your move, payment service providers who process payments on our behalf, accountants or auditors who assist us with our legal and financial obligations, and insurers or legal professionals in connection with claims, disputes or risk management.
Where we use third party service providers to process personal data on our behalf, they act as processors and are required to handle your data only in accordance with our instructions, to apply appropriate security measures, and to comply with relevant data protection laws.
If any transfer of your personal data outside the United Kingdom or European Economic Area is required, we will ensure that appropriate safeguards are in place in accordance with data protection law.
Security of Your Data
Wimbledon Movers takes appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those employees, contractors and service providers who need it for their role, and using secure methods for storing and transmitting information where appropriate.
While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure, and you should take care when sharing personal information with us or others.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
The right of access. You can request confirmation of whether we process your personal data and ask for a copy of the data we hold about you.
The right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
The right to restrict processing. You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.
The right to object. You can object to processing that is based on our legitimate interests, including any direct marketing activities, and we will stop processing your data unless we have compelling legitimate grounds to continue or we need to process the data for legal reasons.
The right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format and, where technically feasible, transmit it to another controller.
The right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of these rights, please contact us and clearly state which right you wish to exercise and provide enough information for us to identify you and respond to your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process personal data. When we make significant changes, we will take reasonable steps to inform you. The updated version will apply from the date it is published.
Contact and Complaints
If you have any questions about this Privacy Policy or how Wimbledon Movers handles your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact methods published on our website or provided to you in our service documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to address your concerns directly in the first instance.
